Selection Process

Business Rules

Service Catalogue

Additional Services that Caregiving Duties might include?

What Is the Difference Between a Babysitter and a Nanny?

Why Should We Make a Babysitter/Nanny Contract?

In order to provide the best choice for you, all candidates for nannies, babysitters and housekeepers jobs are going through a thorough background check.

The interview process for nannies and babysitters consists of:

  1. Completing a detailed application form prior to interview
  2. Psychological testing and assessment
    (all testing results will be provided and explained to the client in the Assessment report)
  3. Interview with psychologist
  4. Finding out what motivates a candidate
  5. Assessment of a candidate's child development knowledge level and childcare experience
  6. Checking and verifying all original documentation
  7. Health check
    (all candidates will have sanitary certificate issued by City Institute of Public Health)
  8. Criminal record checks
    (confirmation that there is no criminal proceedings neither criminal investigation issued by First Basic Court)
  9. First Aid Course for all candidates
    (provided by Happymamma team)

Housekeepers are going through identical selection process, with reduced focus on child development knowledge level.

We are striving hard to recognize potentials in candidates and we will take the time to advise and counsel candidates on their suitability for positions. We know it’s in everyone’s best interest to be as thorough and dedicated in this process, in order to ensure satisfaction to both clients and candidates.

Candidates provided by Happymamma acknowledge and agree that the terms of hiring shall remain confidential and agree not to disclose, communicate or otherwise make public the same either directly or indirectly through a third party. In a case where is needed (famous or other Clients), Confidentiality contract will be provided by the Agency.

If you are interested to get in touch with us you have a possibility to contact us via email, telephone or to come directly to our premises Also, you can send us details of your need for a nanny, a babysitter or a housekeeper by filling this form

Our services are divided on long-term and short-term services:

LONG-TERM ENGAGEMENT

HAPPYMAMMA STAR

minimum 6 hours per day with minimum 8 days per month

  1. 1.Nanny
  2. 2.Maternity Nanny
  3. 3.Share nanny
  4. 4.Housekeeper

HAPPYMAMMA STAR: In case of your need for long-term engagement of a nanny or housekeeper, after our Happymamma team member understands your needs precisely, we will present you a short list with at least 3 candidates.

Happymamma nannies are familiar with their responsibilities and obligations regarding the child care and child protection, which they will confirm with signed Statement. From the interviewed candidates you will choose the one who meets your expectations the most. Happymamma will support you in this process and together with a short list of candidates will provide you with the Family Interviewing Guide with all needed information which will help you choose the most suitable one in efficient way.

Right after the selection and at the beginning of the engagement, Happymamma will charge the service through business account in the amount of the first agreed monthly salary.Monthly fee for a nanny or a housekeeper will be paid to the chosen person by the modality you have agreed.

Happymamma team takes care of the Client in a professional and a partnership way, and if during the trial period in first two months of the engagement it turns out that the selection of candidates for whatever reason was not appropriate, Happymamma will provide an adequate replacement, free of charge.

SHORT-TERM ENGAGEMENT

HAPPYMAMMA MINI

occasionally, based on your needs; minimum 1 hour, maximum 12 hours per day

  1. 1.Babysitter
  2. 2.Maternity Babysitter
  3. 3.Share Babysitter
  4. 4.Housekeeper

HAPPYMAMMA MINI: In case of your need for short-term engagement of a babysitter or a housekeeper, after our Happymamma team member understands your needs precisely, we will present you a short list with at least 3 candidates.

Happymamma team will give their best in order to provide you adequate person in the shortest period of time. Sometimes, due to the large interest there could be a situation of full busyness of nannies, babysitters and housekeepers. Our team is therefore motivated to overcome those obstacles in an easy way.

Happymamma team takes care of the Client in a professional and a partnership way, and if during the trial period in first two month of the engagement it turns out that the selection of candidates for whatever reason was not appropriate, Happymamma will provide an adequate replacement, free of charge.

Differences between the STAR & MINI packages

HAPPYMAMMA STAR

What Kind of Engagement it is?

This is a long-term engagement of a person, so the accent is put on the selection of candidates who have strong motivation to stay with the family and have permanent cooperation.

How Is the Service Paid?

Our service of selection of candidates will be charged to a Client in the amount of the first agreed monthly salary. Monthly fee for a nanny or a housekeeper will be paid to the chosen person, usually on a weekly level, without interference of Happymamma agency.

Who Delivers the Service?

Nannies, pediatric nurses, midwifes, housekeepers – mostly with rich previous experience.

HAPPYMAMMA MINI

What Kind of Engagement it is?

Short-term, occasional engagements are usually done by students or persons who prefer this kind of work.

How Is the Service Paid?

Our service of selection of candidates will be charged once after the chosen person starts working. Monthly fee for a nanny or a housekeeper will be paid to the chosen person, usually on a weekly level, without interference of Happymamma agency.

Who Delivers the Service?

Mostly students with or without previous experience in babysitting and housekeeping jobs. In case the candidate doesn’t have previous working experience, Happymamma will ensure his introduction to rules and responsibilities of the job.

Nannies

A Nanny is a term related to a qualified child caregiver who would be employed by you in your own home on a live-in or live-out basis. Most Qualified Nannies are trained to provide the care and educational development of children up to the age of 7 years, but practice has shown that domestic Nannies usually provide care for ages ranging from new-born to 11 years.

Some of the best nannies in our region do not have formal qualifications; however, they will have excellent references and lots of experience.

Nannies can either live in or attend your home daily. They could be engaged on a full-time basis during the working week, longer or shorter than that, or (not so common in Serbia) on a nanny share basis with another family. Sometimes families engage nannies for a night period, especially in the first months after the child’s birth. Recently is has become a trend that nannies live within a family home.

Nannies provide a safe, stimulating environment within your home in which your children can learn, develop and grow safely.

You can agree with your nanny to take care for additional responsibilities (laundry; cooking for the family; pet care; ironing and/or grocery shopping), while the child is asleep or is on some kind of daily activity, in which case the hourly rate for a nanny is higher than usual.

Babysitters

Babysitters can be typically nannies registered with us that are looking to undertake extra hours, but they also may be students carefully selected by Happymamma team and who are seeking for extra income during the studies. Happymamma team strives to hire these students on a permanent basis as nannies when they finish their studies.

Babysitters will look after your children in your own home or on a happening where you take them with you, or even on a holiday if you need some free hours only for yourself. They will also care for your children whilst you are out for the evening. This type of engagement refers to occasions of urgent need, in case of parents’ sickness, sudden trips or in case of replacement of a nanny. In case if parent wants to take a break of caregiving and housekeeping duties, and plans to go out and visit friends or go shopping, babysitter services are the best solution in such occasions.

For regular commitments and repeat business we will always endeavor to provide you with the same sitter.

You can agree with your babysitter to take care for additional responsibilities (laundry; cooking for the family; pet care; ironing and/or grocery shopping), while the child is asleep or is on some kind of daily activity, in which case the hourly rate for a babysitter is higher than usual.

Maternity nannies/babysitters

Maternity nannies are typically qualified as pediatric nurses or midwifes and they have a great deal of experience of working with newborn babies. Both will work with the new mom and/or dad assisting and guiding over a short-term period in the first most difficult period upon a birth and adjustment to the completely different life conditions.

Their role is to establish a suitable routine for baby/babies and to advise parents on all aspects of care, hygiene and feeding. This nanny will help a mom in establishing the breast feeding, will be of great help when it comes to baby colic and in night shift will be adequate replacement of parents.

Length of care is dependent on the family needs. These positions are typically “live in” or nights only (nannies), although sometimes families engage experienced professional midwifes and/or pediatric nurses occasionally, based on the urgent need (babysitters).

Nanny/babysitter share

Nanny share type of service is when two families share a nanny/babysitter, in one or both homes, and agree the terms of employment between them and share the costs.

You can agree with your shared nanny/babysitter to take care for additional responsibilities (laundry; cooking for the family; pet care; ironing and/or grocery shopping), while the child is asleep or is on some kind of daily activity, in which case the hourly rate for a nanny/babysitter is higher than usual.

Housekeepers

Either live in or live out - housekeepers look after your home as if it was their own. Typically their duties include all domestic activities, with meal preparation, grocery shopping, washing, ironing and cleaning. There is a possibility to engage a housekeeper only for some of abovementioned duties, in which case the hourly rate for a housekeeper is lower than usual.

It should be noted that housekeepers are not surrogate nannies and therefore should not be expected to look after children on a full time basis.

Caregivers usually cover additional responsibilities which depend on the child's age and parents' expectations. We will list some of responsibilities which are mostly agreed upon besides the basic caregiving duty:

  1. child care (changing diapers, bathing)
  2. meal preparation and feeding
  3. creative work
  4. outdoor games
  5. taking care of child's stuff (bottles, clothes, toys, play room...)
  6. lull to sleep

Also, while the child is asleep you can agree upon additional light housekeeping duties such as:

  1. laundry service
  2. cooking for the family
  3. pet care
  4. transportation by car or by city bus

Babysitters

Babysitters care for children of any age who are in need of supervision for a few hours. Most babysitters work either on a regular schedule need (after school or on weekends) or by specific occasion (New Year's night, anniversary or similar).

Their main duties are watching the children, playing with them and possibly putting them to bed. They usually work for hourly rates, but may be paid extra if they agree to handle additional services such as cooking, tutoring and light housekeeping.

Nannies

Nannies are fully devoted to a child's development and welfare. While parents work a nanny will care for children full-time. Nanny has a responsibility to create daily schedules and engage in activities to ensure healthy mental, physical and emotional growth in the children they care for.

Usually nannies have their own place of residence, but there are some nannies that live with the family (called live-in nannies or au pairs.

Nannies have more responsibilities and duties than a babysitter does (and, because of that, a higher salary): preparing meals, helping with household work (dishes, laundry, etc.), assisting with homework and taking the children to and from activities. Generally, nannies earn a weekly salary (based on hourly expectations).

Nannies often become part of the family, connecting with the children in a different way than parents do. Sure, nothing can replace Mom or Dad, but children will bond with that special someone who sings, draws and play with them. Some families receive info from their nannies on their child's development and interests or asking their nannies to help their kids cope with stress.

Because the job of a nanny is much like that of a parent, most families and nannies work together to create a nanny contract that lays out all terms and conditions of the job, including vacation time, sick days and much more.

The contract between the family and the nanny or the babysitter will help both sides in future cooperation. It is crucial for clarifying salary and specifying all the conditions necessary to ensure a healthy and productive work relationship. It helps protect both sides and makes sure everyone is on the same page.

When all sides are clear on a nanny's responsibilities and privileges, it decreases chance for misunderstanding and makes disputes easier to solve if they show up. Babysitter/Nanny should feel comfortable writing a sample contract if the family doesn't have one already.

The information contained in this article is general in nature and is not intended as legal, tax or investment advice. Also, the information contained herein may not be applicable to or suitable for your specific circumstances and may require consideration of other matters.

What Should a Babysitter/Nanny Contract of Cooperation Contain?

You don’t need an official lawyer in order to prepare this contract. You can write out your own contract which can be a simple document with all the details you agree to. It is recommended for long-term cooperation with a Babysitter/Nanny.

RESPONSIBILITIES

Additional responsibilities: In addition to caring for the kids, will the Babysitter/Nanny handle any cooking, laundry, cleaning, pet care or transportation?

Activities: What types of activities can the Babysitter/Nanny do with your child? What is not allowed?

Communication: How, when and in which occasions will you expect the Babysitter/Nanny to communicate with you during the day?

WORK HOURS AND SCHEDULE

Will your Babysitter/Nanny work full or part-time hours, on weekends or weekdays? What will her hours be? When can she take breaks during the workday? What happens if you have to come home late?

PRIVILEGES

When can she use her cell phone, the house phone and any house computers/Internet? Can she invite guests over?

MEALS

Should your Babysitter/Nanny bring her lunch from home or will you provide her meals and snacks? What if you come home past dinnertime?

COMPENSATION AND BENEFITS

Pay: What is your Babysitter/Nanny’s rate of pay for days, nights, weekends and holidays? Usually Babysitters/Nannies are paid on an hourly basis.

Frequency of pay: When will you pay your Babysitter/Nanny? Weekly, bi-weekly, monthly?

Overtime: Would you agree to pay the same hourly wage if you cannot come home at the agreed time or it will be the same like you do?

Welfares: Do you agree on vacation, sick days, personal days off, holidays (specify which holidays)?

Notice: How much notice does she need to give you and should it be in person or can it be via text message or email?

Family vacations: Will your Babysitter/Nanny accompany with you on family vacations?

Reviews: Schedule an occasional employment evaluation to talk about how things are going and review compensation, benefits and the contract.

TRANSPORTATION

Public transportation: What are the rules for taking kids on trains and buses?

Driver's license: Does the nanny have to have a valid license?

Cars: Will Babysitter/Nanny have to have her own car or will she use a family car? What are acceptable routines for a family car?

Gas: Will you reimburse her for gas mileage when she uses the family car or her car for work-related purposes? How much and how will you pay it?

Cell phone: What's allowed regarding talking and texting on the cell phone while driving in a car with kids?

Seatbelts and car seats: Does every child have to wear a seat belt?

DISCRETION

Information: Personal, medical, career and financial information of family will not be discussed outside of the family.

Social media: Can the Babysitter/Nanny mention the family in any type of social media? Can she post pictures of your kids or mention them anonymously?

CONTRACT TERMINATION

Generally families make a 2 weeks or 1 month notice period for both sides.

Reasons for contract termination: Either party can end the work arrangement at any time. If the family feels the Babysitter/Nanny has done something out of line, they can terminate immediately. Equally, the Babysitter/Nanny can simply leave a relationship she feels is offensive or unfair.

Severance: Giving a severance pay is not usual, but if you have to let your Babysitter/Nanny go and she's done a great job, it's common for families to provide a few weeks of severance pay for the Babysitter/Nanny to help her financially while she looks for a new job.

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